Tawk.to Integration for EspoCRM
Tawk.to integration for EspoCRM allows for seamless tracking and management of customer interactions. Data from Tawk.to chats is automatically downloaded to EspoCRM for easy access and conversation transcripts are mapped to existing contacts or leads based on email address. Improve customer service efficiency with this powerful integration.
SupportWhen you purchase our product, you will receive a license for access to support and updates for 12 months for one instance of EspoCRM. Our team is available to assist you via email and we also have a Support policy on our website, as well as detailed documentation, where you can find more information about the support we offer and how to use our product effectively.
- EspoCRM in version 7+
- Tawk.to account
Who this extension is forFor anyone who uses Tawk.to and would like to have all correspondence history inside EspoCRM. For any sensible business, the functionality to store an entire archive of contact with a specific customer should be essential.
List of features
- Automatic download of data from Tawk.to to EspoCRM.
- Recording of start and end time of the conversation, visitor’s name, and the entire transcript of the conversation in EspoCRM.
- Mapping of Tawk.to conversations to existing contacts or leads in EspoCRM based on email address.
- Automatic creation of new contact or lead in EspoCRM if one does not already exist.
- One place access to all the necessary information for customer interactions.
- Improved customer service efficiency and effectiveness.
- Support for multiple properties.
- Easy tracking and management of customer interactions.