Tawk.to is a powerful and popular platform for providing on-page customer service through chat on your website. The Tawk.to integration for EspoCRM allows you to seamlessly integrate the two systems, allowing you to easily track and manage customer interactions in one place. With this integration, all data from Tawk.to conversations is automatically downloaded and saved in EspoCRM. This includes information such as the start and end time of the conversation, the visitor’s name, and the entire transcript of the conversation. This provides you with all the necessary information in one place, making it easy to track and manage customer interactions. In addition to downloading history from conversations on Tawk.to, the integration also maps the conversation to an existing contact or lead in EspoCRM, based on the email address. If an email address has been entered into the contact’s data in Tawk.to, and a record with such an address does not exist in EspoCRM, it will be automatically created. This allows for a seamless integration between Tawk.to and EspoCRM, making customer service more efficient and effective. Overall, Tawk.to integration for EspoCRM is a valuable tool for businesses looking to improve their customer service and streamline their customer interactions. With this integration, businesses can easily track and manage customer interactions, ensuring that all the necessary information is in one place and easily accessible. Easy installation Our product is designed to be easy to install and set up. Once payment is received, we will prepare a package for you that can be easily installed into your EspoCRM with just a few clicks. This process is quick and seamless, so you can start using our product right away. Our team is available to assist you with the installation process if needed, and we also provide detailed documentation to guide you through the process. With our easy installation, you can have our product up and running in no time.

Support

When you purchase our product, you will receive a license for access to support and updates for 12 months for one instance of EspoCRM. Our team is available to assist you via email and we also have a Support policy on our website, as well as detailed documentation, where you can find more information about the support we offer and how to use our product effectively.

Requirements

• EspoCRM in version 7+
• Tawk.to account

Who this extension is for

For anyone who uses Tawk.to and would like to have all correspondence history inside EspoCRM. For any sensible business, the functionality to store an entire archive of contact with a specific customer should be essential.

List of features

1. Automatic download of data from Tawk.to to EspoCRM.
2. Recording of start and end time of the conversation, visitor’s name, and the entire transcript of the conversation in EspoCRM.
3. Mapping of Tawk.to conversations to existing contacts or leads in EspoCRM based on email address.
4. Automatic creation of new contact or lead in EspoCRM if one does not already exist.
5. One place access to all the necessary information for customer interactions.
6. Improved customer service efficiency and effectiveness.
7. Support for multiple properties.
8. Easy tracking and management of customer interactions.

A demo is not available for this product at this time.
Please feel free to contact us if you have any further questions or concerns about our products. Our team is always happy to help.