LEGAL

Returns and Refund Policy

Our goal is to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations. In such cases, we have a returns and refund policy in place for software licenses sold online through our ecommerce store.

Please note that this policy only applies to software licenses purchased through our online store and not through any other channels.

Our Refund and Returns Policy for software licenses sold on our online store is as follows:

  • All sales of software licenses are final and non-refundable.

  • We understand that sometimes issues may arise and we want to ensure that you are completely satisfied with your purchase. If you have any issues or concerns with the software, please contact our dedicated support team at [email protected]. We are always happy to help and we will do our best to assist you in resolving any issues you may have with the software. Technical support is only provided to customers with an active license and is subject to our support policy.

  • In the event that a software license is found to be defective or non-functioning, we will replace it with a working license at no additional cost to you.

  • If you have purchased a software license in error, we may, at our discretion, offer a replacement license for the correct product or issue a credit for future purchases.

  • Please note that we do not offer refunds or returns for digital products such as software licenses sold on our online store. By purchasing a license, you are agreeing to these terms and conditions.

We strive to provide the best customer service and we are committed to your satisfaction. If you have any questions or concerns, please do not hesitate to contact us. Please ensure that you understand the requirements, capabilities and limitations of the software before making a purchase, as we do not provide refunds if you change your mind or if the software does not meet your expectations. 

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