LEGAL

Support policy

We understand that every customer has unique needs, and we will work with you to find the best solution to meet your specific requirements. We are dedicated to providing the highest level of customer support, and we look forward to helping you get the most out of our products.
Our customer service team is available to assist you Monday through Friday from 10:00 am to 5:00 pm (Warsaw timezone), excluding weekends and national holidays. You can contact us via email at [email protected], and we will respond to your request as soon as possible. We offer different levels of support, including basic support that is included with all purchases, as well as premium support for an additional cost, which includes priority response times and dedicated technical account manager. We support the latest version of our software and the previous one, but not older versions. We do not provide support for issues caused by third-party software or hardware, customization of the software, or issues caused by user error. Please do not hesitate to reach out to us if you need any assistance while shopping on our site.
  1. Overview
    Our company is committed to providing the best possible support for our software products. We offer different levels of support, depending on the type of license you have purchased. Free products do not give access to support. They are provided without any warranties, and you use them at your own risk.
  2. Support Hours
    Our standard support hours are from Monday to Friday, 10:00 am to 5:00 pm (Warsaw timezone), excluding weekends and national holidays. Our customers with premium support plans will have access to extended hours of support.
  3. Contacting Support
    You can contact our support team via email at [email protected] or through our online ticket system. We will do our best to respond to your request within 24 hours.
  4. Types of Support
    We offer the following types of support:
    a. Basic support: This is included with all software licenses and covers general questions about the software, troubleshooting, and assistance with minor issues.
    b. Premium support: This includes all the benefits of basic support, plus additional features like priority response times, access to an assigned technical account manager and training. This is available as an upgrade option for additional cost.
  5. Supported versions
    We will provide support for the current version of the software and the previous version, but not for older versions. We will make every effort to provide support for our software on the latest version of operating systems and web browsers.
  6. Exclusions
    We do not provide support for issues caused by third-party software or hardware, customization of the software, or issues caused by user error. We also do not provide support for software that has been modified or tampered with in any way.
  7. Limits
    This support policy applies only to those who have an active license for support and updates. Customers without an active license can always post on the official EspoCRM forum and tag us, while we can’t guarantee a response, it increases the chances.
  8. Changes to the Support Policy
    We reserve the right to change this support policy at any time without notice. Your use of our software and support
Let's work together

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We invite you to join the conversation on how we can customize EspoCRM to meet your needs.

In addition to creating extensions to EspoCRM, on a daily basis, our company handles business projects that involve, among other things, the implementation of EspoCRM in companies, the creation of customized integrations and administration. 

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