LEGAL

Terms and conditions

These terms only apply to the sale of extensions on our online store.

Who we are

We’re a small team of developers which deliver IT services for WordPress, Laravel, Symfony and EspoCRM.

Company details:
dubas s.c.
Ksawerów 3, 02-656 Warsaw, Poland
Tax Id: PL5213737773

Our website address is: https://devcrm.it.

Last updated: November 22, 2022

Please read these terms and conditions carefully before using Our Service.

Terms of Service for the Sale of EspoCRM Extensions

  1. Contract Formation: The purchase of any EspoCRM extension through our website constitutes an offer to enter into a contract. We reserve the right to accept or reject any offer at our discretion.

  2. Payment Terms: Payment for any EspoCRM extension must be made in full prior to the delivery of the product.

  3. Delivery of Products: All EspoCRM extensions will be delivered electronically via a download link sent to the email address provided at the time of purchase.

  4. Refund Policy: We do not offer refunds on any EspoCRM extensions purchased through our website.

  5. Termination of Contract: Either party may terminate this contract at any time by providing written notice to the other party. Upon termination, the customer shall cease all use of the EspoCRM extension and delete any copies in their possession.

  6. Disclaimer of Warranties: The EspoCRM extensions are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  7. Limitation of Liability: In no event shall our liability exceed the amount paid by the customer for the EspoCRM extension.

  8. Governing Law: This contract shall be governed by and construed in accordance with the laws of the country of our incorporation.

  9. Dispute Resolution: Any disputes arising out of or related to this contract shall be resolved through binding arbitration in accordance with the rules of the country of our incorporation.

Types and Scope of Services Provided Electronically:

  1. Product Offerings: We offer various EspoCRM extensions for purchase through our website. These products are delivered electronically via a download link sent to the customer’s email address.

  2. Technical Support: We provide technical support for all EspoCRM extensions purchased through our website. Technical support can be accessed by email, phone or via our website helpdesk.

  3. Updates and Upgrades: We may offer updates and upgrades for the EspoCRM extensions we sell. These updates and upgrades will be made available for download through the customer’s account on our website.

  4. Training and Consulting: We offer training and consulting services for EspoCRM extensions, these services can be accessed through website or by phone.

  5. Customization: We also offer customization services of EspoCRM extensions, these services can be accessed through our website or by phone.

  6. Limitation of Services: We reserve the right to modify, suspend or discontinue any of the services provided through our website at any time and without notice.

Complaints Procedure:

  1. Notification of Complaints: If a customer has a complaint regarding an EspoCRM extension purchased through our website, they must notify us in writing within 14 days of the date of purchase. The complaint must include the customer’s contact information, a description of the issue, and any relevant documentation.

  2. Investigation of Complaints: We will investigate all complaints received within the specified timeframe and will provide a written response to the customer within 30 days of receipt of the complaint.

  3. Resolution of Complaints: If the complaint is found to be valid, we will, at our discretion, either provide a replacement product, a credit for a future purchase, or a refund.

  4. Finality of Complaints: If the customer is not satisfied with the resolution of their complaint, they may seek further resolution through binding arbitration in accordance with the dispute resolution section of this contract.

Conditions for the Provision of Services Electronically:

  1. Technical Requirements: In order to use our website and access the services we provide, the customer must have access to a device that meets the following minimum technical requirements: a stable internet connection, a web browser with JavaScript enabled, and the latest version of Adobe Acrobat Reader.

  2. Prohibited Content: The customer shall not transmit or upload any content that is illegal, harmful,threatening, abusive, harassing, defamatory, vulgar, obscene, or that infringes on the intellectual property rights of others. Any violation of this policy will result in the immediate termination of the customer’s account and the forfeiture of any products or services purchased.

  3. System Security: The customer shall not attempt to gain unauthorized access to our website or any network connected to our website, or to any of our services by hacking, password mining, or any other means. Any violation of this policy will result in the immediate termination of the customer’s account and the forfeiture of any products or services purchased.

  4. Compliance with Law: The customer shall comply with all applicable laws and regulations in connection with their use of our website and services.

Data protection

  1. Personal Data: By using this website and purchasing our software, you are providing us with certain personal data, including your name, address, email, and payment information. We collect this data in order to process your purchase and provide you with support for the software.
  2. Data Processing: Your personal data will be processed in accordance with the General Data Protection Regulation (GDPR) and will only be used for the purpose of processing your purchase and providing you with support for the software. We will not share your data with any third parties, except as necessary to process your purchase or provide support.
  3. Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.
  4. Data Access and Correction: You have the right to access, correct, and delete any personal data that we hold about you. You may also withdraw your consent for the processing of your personal data at any time by contacting us.
  5. Data Security: We take appropriate security measures to protect your personal data against unauthorized access, alteration, or destruction.
  6. Data Controller: Our company is the controller of your personal data. If you have any questions about our data protection practices or wish to exercise your rights, you can contact us at the address provided on our website.
  7. Data Protection Officer: If you have any questions or concerns regarding the processing of your personal data, please contact our Data Protection Officer at the email address provided on our website.

By accessing our website and using our services, the customer agrees to be bound by these terms and conditions. If the customer does not agree to these terms and conditions, they should not use our website or services. We reserve the right to make changes to these terms and conditions at any time, and it is the customer’s responsibility to review them regularly.

Let's work together

Ready to take your EspoCRM to the next Level?

We invite you to join the conversation on how we can customize EspoCRM to meet your needs.

In addition to creating extensions to EspoCRM, on a daily basis, our company handles business projects that involve, among other things, the implementation of EspoCRM in companies, the creation of customized integrations and administration. 

Let’s talk




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