For many years, we have used external applications to manage communications with our customers. As we were able to move virtually all of our business-related matters to EspoCRM, in May 2021 we started working on moving our customer communications to EspoCRM as well.
EspoCRM currently already has the ability to connect an email inbox with the Cases module, but this is not sufficient functionality. Therefore, we have started working on an extension that will enable advanced management of multiple email accounts. Our goal is to create an extension that will allow you to not only manage communication via email, but also via other channels such as Facebook Messenger, or Telegram.
The planned release date for the first version of the extension is Q3/Q4 of 2021.
If you want to know at what stage we are or would like to request additional functionality for this extension, send us an email!