Helpdesk for EspoCRM

Helpdesk for EspoCRM

For many years, we have used external applications to manage communications with our customers. As we were able to move virtually all of our business-related matters to EspoCRM, in May 2021 we started working on moving our customer communications to EspoCRM as well.

EspoCRM currently already has the ability to connect an email inbox with the Cases module, but this is not sufficient functionality for our company. Therefore, we have started working on an extension that will enable advanced management more similar to Ticketing system. Right now extension is working on our production EspoCRM and we're using it for main email addresses. We're still working on it, but you can check it in action on our demo instance(details available below).

If you want to know at what stage we are or would like to request additional functionality for this extension, send us an email!

Demo of Helpdesk Extension

You can test Paypal Integration extension on our demo. Login to https://demo.devcrm.it using credentials:
Username: helpdesk
Password: dubas

If you have any questions, you can contact us through email.

Known bugs and plans

Id Description Due Date Milestone
59 Ticket Items: Add duplicate check
Last update: 3 days ago enhancement
N/A
58 Issue with adding ticketItem to stream
Last update: 3 days ago bug
N/A
54 Issue with reply after draft save
Last update: 1 month ago bug
N/A
53 Email drafts support
Last update: 1 month ago enhancementsuggestion
N/A
52 Ticket merge functionality
Last update: 1 month ago discussionenhancementsuggestion
N/A
51 Tickets: Fix reopening resolved ticket
Last update: 2 weeks ago bugconfirmed
N/A
44 Add public page which will show articles from knowledge base
Last update: 3 months ago enhancement
N/A
43 Add ability to run parser on existing tickets
Last update: 4 months ago enhancement
N/A
38 Changing status from Email composer
Last update: 4 months ago enhancement
N/A
34 Advertising in emails
Last update: 5 months ago suggestion
N/A
33 Open tracking
Last update: 5 months ago suggestion
N/A
32 Conversation history
Last update: 5 months ago suggestion
N/A
31 Noreply Emails feature
Last update: 5 months ago suggestion
N/A
Not all bugs will be listed here because of security reasons.